Customer Service   My Standard of Service   Your shopping experience here in my store is of utmost importance to me!  I will do my VERY best to make it a SIMPLE and pleasureable visit.  Common sense tells me that if I offer you a QUALITY product at a reasonable price and make it easy for you to browse through my store.........you will be back!  Hopefully bringing your friends along with you!  :)   Customer satisfaction is my top priority.    If I wouldn't be proud to display it in my own home, than it doesn't go in my store.   Please feel free to contact me with any questions you may have, I will be happy to respond.     Shipping    Most prices quoted  in my store cataloge  INCLUDE shipping and insurance for the Continental 48 US States.  If  you are buying multiply items and if they can be combined I will be happy to adjust the shipping charge accordingly.   Please contact me about this. Keep in mind that not all items can be combined due to there size, shape or weight.  Pick up at my studio is always a welcomed option too!   For shipping quote to Alaska, Hawaii, Canada or Internationally please contact me.   Additional duty charges may apply for international shipments.  I use Fed Ex ground and Priority Mail, insured for almost all shipping.   Under normal conditions I ship within 48 hours of  receiving cleared payment. Items are always carefully packaged to insure safe arrival.     Payment   Payment is due at the time of purchase.  I am a Paypal verified business and  accept all major credit cards as well as E-check through their system.   It is the SAFE and FREE way to pay!  You do not have to be a member to pay with Paypal. Your privacy is always secure and protected by Paypal's SSL encrypted technology.  Sorry, I do NOT except personal checks or money orders at this time.       Sales Tax   5.75%  sales tax will apply to all Ohio residents.     Privacy  Policy   I respect your privacy and under no circumstance will I ever share your personal information with a third party.      Copyright   All designs and artwork of Denise Bee/Vintage Accents are copywritten.  All rights remain with the seller and do NOT transfer with sale. Any infringement will be reported.  Thank you for your cooperation!       Valued Customer   Thank you for taking the time to review my policies.  I sincerely appreciate your business!